Britain's Busiest Airport: Heathrow

Heathrow Airport staff manage the challenges of processing passengers from 84 countries as they work to maintain efficient operations. Airside Safety Officer Glenn and his team coordinate with Air Traffic Control to ensure runway safety, while the Animal Reception Centre handles an unusual array of animals. Inside the terminals, staff assist passengers in various predicaments, including a man stranded after deportation and a family searching for lost children.

Heathrow Airport faces a hectic day as staff work to manage the turnaround of numerous incoming flights and prepare the world's largest passenger plane for departure. Amid preparations for a new £2bn terminal and an unexpected royal visit, a duty manager handles a major international protest while a team works overnight to resurface a runway ahead of the morning's first flight.

Heathrow Airport staff work to manage the daily challenge of processing 100,000 departing passengers and ensuring flights depart on schedule. A missing passenger disrupts Dispatcher Callie and Ramp Manager Steve's plans, while in Security, Sundeep and his team handle a difficult situation involving an unusual traveler and a passenger upset about a bag search. Meanwhile, the airport's extradition team coordinates the transport of suspects, and photographer Kate searches for celebrity arrivals and departures.